I've had an original pair of Tens for a long time and they are still serving me well. I wanted a pair of prescription sunnies and Tens sorted me out at a fantastic price with personalised service. I couldn't fault the whole process. Thank you Tens. 😎 I highly recommend these guys and I'm already saving for my next pair!
The glasses have got far too expensive. I've been buying them for years now as I love them and I've always been loyal to Tens, I love the classic style ones but there's never any decent colours now. I had some teal ones years ago and since then I can never find anything apart from black, tortoiseshell and navy. Very friendly staff but just not the same company I loved a few years ago and I can't really afford them anymore 😩 Sorry! Just being honest x
Date of experience: May 01, 2021
Reply from Tens
Hi Katie,
Thanks for taking the time to write a review. We really appreciate your feedback, thank you. Trust us when we say we were reluctant to increase our prices, it was a decision that was not taken lightly.
Over the past 18 months the cost of running our business has grown exponentially; a result of the devastating impact of both Covid-19 and Brexit. We were left with little choice but to reflect an increase in our prices because of this.
In addition we have invested heavily in our product design & development. From our European sourced materials; our lens filters that are exclusive to Tens; the inclusion of a hard-case in each order, the list goes on. We believe that our offering is a genuinely unique and above & beyond experience while still being priced below the major players in the eyewear industry.
We have worked hard to maintain Classic & Classic Compact (our top selling frame) at our 2020 price point of £89. We are also continuing to offer a free worldwide delivery option.
In regards to colour options with Classic, we'll take that feedback on board, thank you.
We'd hate to lose you as one of our loyal customers from the early days, so we'd like to email you a discount code to use in a future purchase if you desire.
I bought some original lens scout sunglasses in the summer. I was a tad disappointed when they arrived as I’d expected so much from them, but in the bright light of summer they were good but not fabulous. However, when September came along they really came into their own, the lenses really accentuate the autumnal colours and I utterly love them.
I absolutely love mine, I got Tropic High in the Billy gold frame, and my boyfriend got Boulevard in the Larsson frame.
We both love listening to Poolside FM, so when we found out about Tens we jumped right in! I saw an old review saying that the lenses are weaker than in the pictures, but my Tropic Highs are absolutely fantastic! The filter is exactly as pictured! Only thing is-the frame is small and metallic gold, so when the sun is straight above it reflects into my eyes and I have to wear a hat or visor.
The Boulevard lense does look fairly weak, but I think it's just better for sunsets or indirect sunlight.
Still absolutely LOVE these though! We've gotten our friends hooked, and we'll definitely be getting more pairs!
i got last year tropic high as a present-but i have problem that blue top part is too wide so i have to keep head up high in order to have stuff in middle of frame in that nice warm color... i love the frame but wonder if there is way to change glass somehow...
I’m an original backer of the first wave of Tens that came out years ago. I wore them until they broke. I loved them so much! It took me some time to get replacements but I finally did. Stoked to try out the new filters and frames I chose Boulevard and Tropic High.
To great dissatisfaction these filters felt extraordinarily WEAK compared to the first wave of originals. My only thought is that Tens tweaked the opacity to the point that they do not filter the world as advertised. Sure there is some color change, but nothing close to what I had experienced for years. It wasn’t until I put both pairs on at the same time did I experience that nostalgic feeling of the First pair of Tens! I know it sound funny, but that’s when the experience happened for me.
Maybe these were both lemons (poorly tinted)? Maybe these filters are can’t compare to the Original’s ability?
Unfortunately I can’t recommend these to anyone at this point. I hope to replace them soon and find a better experience. If not... :( well I hope they tweak their formula to increase the saturation of the tint.
Date of experience: May 04, 2021
Reply from Tens
Hey Jeff,
Thanks so much for your message and of course your support of Tens! It's great to hear from those who have supported us from the beginning.
I'm so sorry to hear that you're not 100% happy with our Boulevard and Tropic High lens. We appreciate that all our lens experiences are different and are suited to different people. We find the colours really come alive in different lighting conditions which of course can vary throughout different climates across the globe.
Our Original lens is a Category 3 lens, where Boulevard and Tropic High are Category 2 which is where some of the difference lies as well as the colour tints. Category 3 lenses have a darker tint than Category 2.
We would be more than happy to exchange these for a different style or a refund. I've sent you an email to get this sorted out, please let us know if you don't receive anything - sometimes they can get filtered in to junk/spam folders!
Thanks for taking the time to reach out and give us feedback, it's always appreciated.
I bought a pair of Tens Forest Sunglasses shipping with Dhl and courier send message that i have to pay 75€ taxes???For a pair of subglasses???This is Unacceptable!!Order bumber 33197
Date of experience: May 31, 2022
Reply from Tens
Hi there,
I hope you are having a great day!
We are really disappointed to hear you have had a negative experience and would love to turn that around. I'm so sorry to hear you have had issues with customs. This must be really frustrating and we'd love to be able to avoid this issue.
Under our shipping information on our website, we state that unfortunately for orders outside the UK customers are responsible for any customs charges, duties or taxes imposed in their country. These are generally higher when using a courier such as DHL. We understand that customs policies vary widely from country to country, and we cannot predict what these might be. If and when customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
I can understand that it can be a bit confusing with lots of terminologies! Charges can be broken down into three parts; - VAT: This charge is collected by the receiving country. - Import Fees: This is also collected by the receiving country on all goods that enter the country. This can vary between being a flat rate charge for all goods, or calculated on the value of the item. - Clearance Fees: This a charge collected by the postal service or courier that processes the paperwork involved with imported goods.
We do not collect any tax on any orders that leave the UK and have no control over these costs.
Other larger businesses may be able to absorb the cost of import duty or have distribution centres outside the UK. Unfortunately, as a small company, this is not an option for us.
This is an unfortunate result of Brexit and is quite a painful issue for us. I'm so sorry that you have been on the receiving end of this.
I hope you can understand this from our side and if there's anything else we can do, please let us know.
Spectachrome is my favorite one so far. Everything look so brighter and greener. I can even use them during the night time and still manage to see clearly.
The only downcast is they’re always selling out quickly and really do miss out some colors and old styles.
The lens did not have the “happy” vibe that I had seen with my friend’s tens glasses. I was very excited about having a pair of my own, but it seems no different than any other pair of glasses. I feel like it’s not even the same brand of glasses
Date of experience: December 22, 2019
Reply from Tens
Hi Sandra,
Thank you for taking the time to review Tens but very sorry to hear you were disappointed with your order. We will of course very happily accept a return on these, someone from the team will be in touch!
To be honest, I must admit that Tens’ glasses are extremely well designed. I love the lenses and the products in general (in fact I bought three pairs of glasses). But there is something that made me not to give the company 5 stars, i.e. the info. I’m from Italy and I did not know I had to pay an additional tax for the customs. It might have been a mistake of mine, but I would have preferred to know that before, in order to manage my money a little better.
Simple, bold design that we just LOVED instantly. Especially after doing lots of research on more ethical sunglasses. Super quick delivery with fabulous packaging (can recycle!). Highly recommended and worth every penny - no one wants crows feet or headaches!
Bought my first pair through their original Kickstarter campaign. Loved the look and build quality. For leisurewear, Tens' lenses are way superior to Raybans, Oakleys etc. Creates a nice mood in the environment. I have since bought two more pairs, one for my partner who loves them too. Everyone who I've shown them to have been impressed. Plus they're really reasonably priced, especially when you're comparing against the big brands.
There is no aftercare for them if you’re hinge goes or arm breaks you will not be able to get new parts would have too get new sunglasses unlike cubbits I have tried to get a response back but I think to see about buying replacements but nothing it’s a shame because I Like sunglasses
Date of experience: May 07, 2022
Reply from Tens
Hi Ryan,
I hope you are having a great day!
Sorry to hear that you have had issues with your Tens. We sent you an email with a little helpful code against a new pair. At the moment we are unable to offer replacement pieces. We realise this is a little frustrating, however as a small business with very limited facilities we simply do not have the capacity to carry spare components of everything we stock. This is something we are working on improving in the future, but we are sorry we could not be of more help to you this time.
I hope this helps, and please let us know if we can do anything else to assist.
It's such a funny shopping experience! Randomly chatting with Tens ins account without any expectation, trying to get a pair of Spectachrome from last year collection. BOOOOOM, it magically works out! They dig into storage and found a pair! Very well made lens and frame, abs love it
I received as a birthday gift tens glasses, bronson model with tropic high lenses. I must say that after a small initial problem .. Tens has made herself available to solve it. the glasses are really very beautiful ... the strong point is the lens .. spectacular color .. relax your eyes in these days of intense sunshine .. I bought two more with different lenses.
Date of experience: June 08, 2021
Reply from Tens
Hi Giuseppe,
We are really sorry to hear your Tens have come scratched - this is not up to our standards and we are really disappointed we missed this on dispatch. We really value your custom and hope we can resolve this issue quickly to turn your experience with us around. We would be more than happy to exchange these for you and can provide a prepaid label for posting. However, if you would prefer a refund we can also have this arranged for you. We have emailed you so we can fix this issue quickly!
They’re alright. Boulevard lenses don’t do anything for me. The classic lenses are awesome. Bummed that you shrunk the size of the frame from the original, the new ones look like kids frames:(
Date of experience: September 04, 2020
Reply from Tens
Hey Martin,
Thanks for your review - it sounds like you may have our Classic Compact frame which is a sized down version of our Classic frame designed for those for smaller heads. We'd be very happy to exchange these for you if that is the case. Someone from the team will be in touch shortly!
I absolutely adore Tens. I stumbled upon the brand some years ago in a small Shoreditch boutique and loved how the whole world looks that little bit happier and sunnier wearing my Tens. They have been my favorite sunglasses ever since & I recently treated myself to a new pair.
Fantastic, truly sublime. There is no better perspective than through Tens. Spectachrome is almost etheral and other worldly. Buy them and wear them often. Go on add to cart because they will change your life.
Bought the glasses and realised I had ordered the wrong colour.Sent e mail but company was unable to change order suggested I return them for a swap This was bought as a Christmas present so I kept and wrapped them. After being contacted by Tens customer service I am now getting my blue glasses for the black friday price of The ones ordered by mistake
Date of experience: November 27, 2019
Reply from Tens
Hello Maire,
Thank you for taking the time to review Tens! It sounds like there has been a little confusion here so I'm very sorry for that. All orders can be returned for either refund or exchange as long as they are still in perfect condition and in original packaging.
One of the team will be in touch shortly to help you out with your order.
My collection of Tens glasses are among my favorite things. I choose which to wear based on what I'll be doing and what it's like outside. The Boulevard lens is great for a cloudy day turning grey skies blue and giving me the experience of walking in the early evening under street lights. When walking my dogs on bright sunny days my Spectachome lens make the world pop. Greens are greener and my happy world is oh so brighter. And my two pairs of original lens Tens glasses are my go to choice for driving. Everytime you come up with a new one I look forward to adding to my collection. Tens always exceeds expectations.