Tens - Delivery & Returns



UK All (If order over £100): [FREE] 2-4 working days if order is placed before 12pm (Royal Mail)

UK All: [£3] 2-4 working days if order is placed before 12pm (Royal Mail)

UK Mainland: [£6] Next working day if order is placed before 12pm (Interlink Express)

UK Mainland: [£9] Saturday if order is placed before 12pm on Friday (Interlink Express)

UK Highlands & Islands: [£6] 2 working days (Interlink Express)

Europe (orders over £100): [FREE] 5-7 working days (Royal Mail Tracked & Signed)

Europe: [£10] 5-7 working days (Royal Mail Tracked & Signed)

Europe: [£15] 1-2 working days (DHL Express Worldwide)

USA & Canada (orders over £100): [FREE] 7-10 working days (Royal Mail Tracked & Signed)

USA: [£10] 7-10 working days (Royal Mail Tracked & Signed)

USA: [£15] 1-3 working days (DHL Express Worldwide)

Canada: [£10] 7-10 working days (Royal Mail Tracked & Signed)

Canada: [£20] 1-3 working days (DHL Express Worldwide)

Rest of World (orders over £100): [FREE] 7-10 working days (Royal Mail Tracked & Signed)

Rest of World: [£10] 7-10 working days (Royal Mail Tracked & Signed)

Rest of World: [£20] 2-6 working days (DHL Express Worldwide)


Please note (1): Items will not ship on UK bank holidays.

Please note (2): Unfortunately if you do not live in the EU you will be responsible for any custom charges imposed in your country. Customs policies vary widely from country to country, and we cannot predict what these might be so you should contact your local customs office to find out more. There are no import or duty charges for the USA for orders of value less than $800.

Please note (3): When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.


Returns and Refunds Policy

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 15 days of the original purchase of the product.

Please note: Purchases made after 1st November 2017 are valid for return until 31st January 2018.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 15 days
  • The product is in its original packaging
  • The product isn’t used or damaged
  • You have the receipt or proof of purchase

Products that do not meet these criteria will not be considered for return.


Return Instructions:

Please contact us before you send the product by email: care@tens.co

Once you have emailed us and we’ve responded, please follow the procedure below to ensure your return is dealt with efficiently:

Please include a note detailing the reason for return. This must include your order number, which you will be able to find on the original paperwork that you received with the order.

Wrap the item securely in its original packaging (if possible) with all manuals and accessories. This is very important.

Clearly write the RMA number (you’ll receive this returns authorisation number via email) on the outside of the package.

Send the package to the address below:

Returns Department
The Runway
Dorset, BH23 4FL
United Kingdom

We will notify you via e-mail when we have processed your return.

Our returns policy does not affect your statutory rights.


Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Tens.


The prices indicated on each product page may not be inclusive of all applicable taxes, depending on the Country of destination. Delays at customs are unlikely, but if they occur this may delay your shipment. 

Damaged items

If you received a damaged product, please notify us immediately for assistance.


Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: care@tens.co