If you are not entirely satisfied in the first 30 days since your purchase, we’re here to help. Please email firstname.lastname@example.org to get started.
Once your return has been accepted, wrap the item securely in its original packaging (if possible).
Please include a note with the RMA number (you’ll receive this returns authorisation number via email) inside the package.
Send the package to the address below:
We will notify you via e-mail when we have processed your return.
Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping back to Tens.
If you received a damaged product, or your product becomes faulty, then please notify us immediately for assistance.
Our returns policy does not affect your statutory rights.