For all returns and exchanges, please use our portal here

All products can be returned or exchanged within 60 days provided they are returned clean, unworn and with the original packaging.

 

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E-Gift Cards

These are non returnable. 

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We will notify you via e-mail when we have processed your return.

Shipping charges incurred in relation to the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping back to Tens.

Any charges incurred by Tens through a customer refusal (RTS / Return-to-sender) are non-refundable and will be deducted from the value of any refund.

If you received a damaged product, or your product becomes faulty, then please notify us immediately for assistance.

Our returns policy does not affect your statutory rights.