Shipping Details

From 1st January 2021 the UK is no longer part of the EU. As such any orders placed outside of the UK will be responsible for any additional customs duties or taxes imposed in your country.

 

Please note our warehouse is operating as normal however as a result of COVID-19 there may be minor delays to the arrival of your order. Please contact us at care@tens.co if you have any concerns.

 

Please note that there are currently additional delays for packages delivered to Italy as customs deals with an increase in shipments from non-EU countries.

 

UK

Royal Mail Tracked (2-4 business days) [FREE]

DPD Local Next Working Day - CO2 Neutral [£5]

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Please note (1): DPD services to Northern Ireland, and Highlands & Islands may take up to one day longer.

Please note (2): Items will not dispatch on UK bank holidays.

  

Europe

Tracked Service (5-10 business days) [FREE]

DHL Express Europe (1-3 business days) [£10]

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Please note (1): Items will not dispatch on UK bank holidays.

Please note (2): Unfortunately for orders outside the UK you will be responsible for any custom charges, duties or taxes imposed in your country. Customs policies vary widely from country to country, and we cannot predict what these might be so you should contact your local customs office to find out more. 

Please note (3): If and when customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

 

USA & Canada

Tracked Service (5-10 business days) [FREE]

DHL Express Worldwide (2-3 business days) [£10]

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Please note (1): Items will not dispatch on UK bank holidays.

Please note (2): Unfortunately for orders outside the UK you will be responsible for any custom charges, duties or taxes imposed in your country. Customs policies vary widely from country to country, and we cannot predict what these might be so you should contact your local customs office to find out more. There are no import or duty charges for the USA for orders of value less than $800.

Please note (3): If and when customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

 

Malaysia, Philippines & Taiwan

DHL Express Worldwide (2-4 business days) [£12] 

Unfortunately a free tracked service is not available to these countries. We have therefore absorbed a significant portion of the DHL cost to help out our customers in these locations.

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Please note (1): Items will not dispatch on UK bank holidays.

Please note (2): Unfortunately for orders outside the UK you will be responsible for any custom charges, duties or taxes imposed in your country. Customs policies vary widely from country to country, and we cannot predict what these might be so you should contact your local customs office to find out more. There are no import or duty charges for the USA for orders of value less than $800.

Please note (3): If and when customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

 

Rest of World

Tracked Service (5-10 business days) [FREE]

DHL Express Worldwide (2-4 business days) [£15]

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Please note (1): Items will not dispatch on UK bank holidays.

Please note (2): Unfortunately for orders outside the UK you will be responsible for any custom charges, duties or taxes imposed in your country. Customs policies vary widely from country to country, and we cannot predict what these might be so you should contact your local customs office to find out more. There are no import or duty charges for the USA for orders of value less than $800.

Please note (3): If and when customs clearance procedures are required, it can cause delays beyond our original delivery estimates.